CSE 335/435 - Intelligent Decision Support Systems
Fall 2006
Announcements
** Details of the programing project here. Test files: case base and facts. Final update made on: October 17/2006
** Details of design project here.
Book
Experience
Management: Foundations, Development Methodology, and Internet-Based
Applications, Ralph Bergmann
Note:Available online for Lehigh's students through Lehigh's library.
Go to http://springerlink.metapress.com/ (from a compuetr at Lehigh).
Additional source: Case-Based
Reasoning Technology: From Foundations to Applications, Mario Lenz,
Brigitte Bartsch-Spörl, Hans-Dieter Burkhard,
Stefan Wess (Eds.)
Description
In this course we will study advanced techniques and
applications for intelligent decision support systems (IDSSs). The course
will be self-contained and as part of it we'll study some of the AI techniques
that are used to build IDSSs including:
Case-based
Reasoning
Decision Trees
Knowledge
representation
We will also study several application areas of these techniques including:
Help-desk systems
e-commerce
Knowledge Management
Example of a Commercial Intelligent Decision Support System
One of the
most succesful application areas for IDSSs are help-desk systems. Hundreds such
systems have been deployed on-line worldwide, saving companies thousands of
dollars by reducing dramatically the number of 1-800 calls to the customer
support service.
An example of such a system is Lucas
Art's Yoda Help Desk
System. Lucas Arts produces computer games based on the Star Wars movie
series. If users experience problems installing or running the games, they'll
access the Yoda Help Desk System to get on-line help.
If you try the Yoda Help Desk System, you'll see that the system is asking
details about your software to pinpoint the problem. This system uses an AI
technique called conversational case-based reasoning, which we will cover in the
course.
Communication
All announcements, handouts, etc. will be posted in this
web site:
www.cse.lehigh.edu/~munoz/CSE335
Topics Covered So Far
Student's Work
The following activities will be performed by the students taking this
course:
Class participation and articles reading. From time
to time I will hand out some homework assignments following on discussions in
class and/or from reading material. CSE 435 students will have extra assignments
of theoretical nature.
Programming project. We will implement an intelligent decision
support system. Although Java is preferred, students can choose any programming
language they like. The only real requirement is that the implementation runs in
one of the computers in the Packard building.
Oral presentation. One or more papers will be assigned well in
advance to each student for a presentation in class. (CSE 435)
Final exam. There will be a final exam of topics covered in the course
Design project. The students will write a document describing the
functionality of an intelligent support component on an existing software of
their choice. As a case example of what should be in this paper, we'll study the
following paper in class:
Muñoz-Avila, H., Gupta, K., Aha, D.W., Nau, D.S. (2001)
Knowledge Based Project Planning Chapter of
Knowledge Management and
Organizational Memories
which describes how an intelligent support component can be built on top of a
project planning tool such as Microsoft
Project.
Last update: Fri Sep 1 18:09:34 EST 2006