8 Syllabus for CSE 335/435 Fall 2006

CSE 335/435 - Intelligent Decision Support Systems

Fall 2012

When and where  Mon, Wed, & Fri. 1:10PM - 2:00PM, Room PA 466
Instructor  Héctor Muñoz-Avila, munoz@cse.lehigh.edu
Instructor's office hours  Mon,  3:00PM-4:00PM, Room  252 Packard Lab 

Announcements

** All announcements will be made here

Book

Experience Management: Foundations, Development Methodology, and Internet-Based Applications, Ralph Bergmann

Note:Available online for Lehigh's students through Lehigh's library. Go to http://springerlink.metapress.com/ (from a computer at Lehigh).

Additional source: Case-Based Reasoning Technology: From Foundations to Applications, Mario Lenz, Brigitte Bartsch-Spörl, Hans-Dieter Burkhard,  Stefan Wess (Eds.)

Description

In this course we will study advanced techniques and applications for intelligent decision support systems (IDSSs). Decision support systems are software systems that help individuals and organizations make informed choices. Intelligent decision support systems aim at building such software systems using artificial intelligence (AI) techniques. The course will be self-contained and as part of it we'll study some of the AI techniques that are used to build IDSSs. The course consist of two parts.

In the first part (the first half of the semester) we cover general IDSS techniques including:

In the second half of the semester we will focus on applications of these techniques including:

The course has been taught five (5) times receiving an average course evaluation from the students of: 4.55 out of 5 points.

Example of a Commercial Intelligent Decision Support System

One of the most succesful application areas for IDSSs are help-desk systems. Hundreds such systems have been deployed on-line worldwide, saving companies thousands of dollars by reducing dramatically the number of 1-800 calls to the customer support service.

An example of such a system is Lucas Art's Yoda Help Desk System. Lucas Arts produces computer games based on the Star Wars movie series. If users experience problems installing or running the games, they'll access the Yoda Help Desk System to get on-line help.

If you try the Yoda Help Desk System, you'll see that the system is asking details about your software to pinpoint the problem. This system uses an AI technique called conversational case-based reasoning, which we will cover in the course.

Communication

All announcements, handouts, etc. will be posted in this web site:
www.cse.lehigh.edu/~munoz/CSE335

Topics Covered So Far

Student's Work

The following activities will be performed by the students taking this course:

Grade Distribution

CSE 335: CSE 435: Grade conversions
92-100: A 90-91: A- 88-89: B+
82-87: B 80-81: B- 78-79: C+
72-77: C 70-71: C- 68-69: D+
62-67: D 60-61: D- 0-59: F

Last update: Fri Dec. 07 1:09:34 EST 2012